Refund policy
Return & Refund Policy
We offer a 7-day return/replacement policy, which means you have 7 days from the date of placing your order to request a return or replacement.
7-day easy replacement is available for damaged or wrong products only. Returns are accepted only if the item is in the same condition you received it—unworn, unused, with tags and in its original packaging—along with the receipt or proof of purchase.
To start a return, contact us at kyneglobal@gmail.com or WhatsApp +91-9311037137.
Return Address: 820, Parwa Panna, Village Karala, Delhi – 110081
If your return is accepted, we'll send you a return shipping label and full instructions. Items sent back without first requesting a return will not be accepted.
No Refund for Colour or Design Preference
We do not accept returns or refunds because a customer did not like the colour or design of a product. All product details, colours and designs are clearly defined and described on our listings—please check them properly before placing your order.
Customised Products
Customised or personalised products are not eligible for return or refund, unless the product is received damaged or wrong.
Damaged or Wrong Item Received
Please inspect your order upon arrival and record an unboxing video from the moment you begin opening the package.
An unboxing video is mandatory as proof for any damaged or wrong product in order to process a refund or replacement. Without a clear unboxing video, no claim for damage or wrong item will be accepted.
Contact us immediately with the unboxing video via WhatsApp or email so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
We do not accept returns for:
- Perishable goods (food, flowers, plants)
- Custom or personalised products (except when received damaged or wrong)
- Personal care items (e.g. perfume)
- Hazardous materials or flammable liquids
- Sale items or gift items
Exchanges
The fastest way to exchange an item is to return the eligible product first. Once the return is accepted, place a separate order for the new item.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund is approved. Refunds for damaged or wrong items will be approved only if a clear unboxing video is provided.
If approved, your refund will be processed within 10 business days to your original payment method. Bank processing times may vary.
If more than 15 business days have passed since your refund was approved, contact us at WhatsApp +91-9311037137 or kyneglobal@gmail.com.